Delete Your Account & Data
Last updated: 2026-07-01
You can ask us to delete your TEQnalogix account and the personal data associated with it at any time. This page explains how, and what happens to your data.
1. Delete from inside the app
Open the app, go to your profile screen, and choose “Disconnect / Delete account”. This removes your login and disconnects you from the club.
2. Request deletion by email
If you cannot access the app, send a deletion request from your registered email address to ayemarketing@gmail.com with the subject “Delete my account”. We verify the request comes from the account owner and complete it within 30 days.
3. What is deleted
Your account and login credentials, your profile details (name, phone, email, language), your chat messages, your notifications, and any personal preferences stored for you.
4. What may be kept, and for how long
Data that belongs to the club rather than to you — for example a team roster entry, attendance records, or financial records of payments — may be retained by the club as its own controller, and may be kept where the law requires it (for example accounting records, typically up to 7 years under Israeli law). Anonymized or aggregated statistics that cannot identify you may also be kept.
5. Deletion of a child's data
A parent or guardian may request deletion of their child's data using the same options above. Requests for player data are usually handled together with the club.
6. Contact
Questions or requests: ayemarketing@gmail.com.